February, 2022
Since 2014, Feefo has recognised the businesses who deliver exceptional experiences, using feedback from real customers.
The Trusted Service Awards are unique as they are based purely on feedback from real customers. This means they are a true reflection of commitment to outstanding customer service.
Feefo have given Platinum Trusted Service awards to businesses who have achieved Gold standard for three consecutive years. To receive a Gold Trusted Service award, businesses must have collected at least 50 reviews with a Feefo service rating of between 4.5 and 4.9 between 1st January 2021 and 31st December 2021.
James Birt commented “We’re thrilled to receive this award from Feefo. It means a lot because it’s based on feedback from our clients. The award also recognises just how hard our team have worked in difficult circumstances over the past couple of years. We’re fully committed to the highest quality of service, so it’s vital for us to listen, understand and respond to all our clients.”
Congratulating Naylor Powell, Kim Burgess, Head of Customer Success at Feefo, said “The Trusted Service Awards recognise companies who go above and beyond to provide the very best customer experience. I’m so impressed by how our customers have overcome the challenges of the past two years. A particular congratulations to our Platinum Trusted Service winners. It’s an extremely tough challenge.
“I can’t wait to see what our customers achieve in 2022.”
